Patient Co-ordinator

This Patient Co-ordinator post sits in the telephone hub of Mendip Vale Medical Group, which is adding staff as its practices expand. The core work is being the first contact for patient enquiries, booking appointments by phone and at reception, and directing people to the right service or clinician. The advertised hours are Monday to Wednesday, 8am to 6.30pm. Reception or customer service experience is essential, and EMIS experience is desirable.

• Assist and direct patients to the appropriate service or healthcare professional courteously, efficiently and effectively
• Work in the telephone hub as first contact for patient enquiries and appointment requests
• Make appointments by telephone and at reception using a computerised system
• Support the Patient Services Manager in delivering safe and efficient responses to patient requirements
  
  Manage the expectations of patients, carers and guardians to provide a high standard of patient-focused service
• Proactively communicate relevant information between patients and their healthcare professional
• Scan and file letters, and handle clerical changes such as address updates and forms
• Check and complete tasks as appropriate
• Create new patient records
• Control patient files and related admin to quality standards in line with information governance, GDPR and DPA regulations
• Maintain accurate records

• GCSE English and Maths at grade C or above, or equivalent experience
• Evidence of continued learning or personal development in a relevant field

• Experience in reception or customer service focused roles

• Experience of reception or admin duties within primary care
• Use of patient records systems such as EMIS
• NVQ Level 3 in Administration or equivalent, or working towards it