Office Manager

Stapenhill Medical Centre is recruiting an Office Manager to oversee the practice office day to day and lead its Administration and Reception teams. The work covers staff supervision, rotas, DNA and FP69 monitoring, and the safeguarding register. The practice has over 9,500 patients and is developing new services, so the post centres on keeping operations steady as it grows. Applicants need working knowledge of Systm One and experience of supervising staff in a healthcare setting.

• Oversee the day-to-day running of the practice office and manage administrative work streams to deadlines
• Supervise Reception and Administration staff, including guidance, performance monitoring and induction of new staff
• Prepare and maintain clinical and non-clinical rotas on Systm One and cover staffing gaps
• Maintain the practice Safeguarding Register and coordinate regular safeguarding meetings
• Carry out DNA monitoring, identify trends and support improvements to reduce inappropriate DNAs
• Maintain FP69 notifications and ensure patients are contacted to confirm their address
• Assist with developing, implementing and reviewing practice policies and maintaining CQC documentation
• Use Systm One to support administrative and reception processes and produce management reports
• Assist with staff training and development, attendance and annual leave
• Support the Reception and Administration teams during busy periods and assist with patient queries
  
  Liaise with external organisations and practice partners, and organise meetings and follow-up actions
• Undertake other reasonable duties appropriate to the role

• Experience of working within a GP practice or similar healthcare environment
• Experience of supervising or managing staff

• Excellent working knowledge of Systm One
• Excellent organisational and time-management skills
• Excellent communication and interpersonal skills
• Good IT skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Works independently and uses initiative

• Confident dealing with staff, patients and external organisations
• Remains calm and professional under pressure
• Flexible and positive approach to work

• Previous experience in a GP practice management or office management role
• Previous staff training experience
• Experience of managing Reception and/or Administration teams
• Knowledge of CQC requirements and healthcare governance