Receptionist, Administrative​/Clerical

The Receptionist is responsible for delivering a professional and efficient front-of-house service, ensuring that all visitors and colleagues experience a positive first impression of Cornerstone. They manage reception operations, meeting room bookings, and access passes, while supporting compliance with health, safety, and security standards. The role also provides support during emergency procedures and acts as a central point of contact for staff queries related to reception and facilities.

• Support health and safety, environmental, business continuity, and information security arrangements.
• Manage access passes for visitors, contractors, temporary staff, and permanent staff, ensuring compliance with security rules.
• Safeguard the emergency evacuation procedure folder and ensure it is taken during evacuations.

• Provide a professional and warm welcome to all staff and visitors.
• Ensure visitors are greeted promptly, professionally, and escorted to their point of contact.
• Maintain a clean and tidy reception and collaboration area.
• Arrange cover for reception during lunchtimes or absences.

• Manage meeting room bookings for third parties.
• Resolve conflicts in scheduling and ensure facilities are prepared as required.

• Accept and take responsibility for deliveries to the building.
• Liaise with recipients to ensure timely collection from reception.

• Build strong relationships with key individuals in the organisation and relevant third parties.
• Act as a central point of contact for reception-related queries.

• The Receptionist must demonstrate professionalism, excellent interpersonal skills, and the ability to deliver a high-quality front-of-house service.
• They should be confident in managing reception operations, meeting room administration, and access passes, while maintaining discretion and attention to detail.
• Strong organisational skills and the ability to manage multiple tasks are essential, alongside proficiency in Microsoft Office.
• Experience in managing a corporate reception area is required, with knowledge of facilities or building operations desirable.

• Experience managing a corporate reception area in a similar organisation.
• Proficiency in Microsoft Office packages.
• Experience in meeting room administration.
• Strong organisational and interpersonal skills.
• Professional, approachable, and customer-focused.