Medical Receptionist
Listed on 2026-11-02
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Administrative/Clerical
Medical Receptionist, Healthcare Administration
We are looking for an experienced, friendly and organised Medical Receptionist/Administrator to join our team, working across both of our medical centres. This is a rewarding opportunity to play a vital role in supporting our patients and clinical team, ensuring the smooth day-to-day running of our practice. The ideal candidate will have excellent communication and organisational skills, be confident multitasking in a busy environment, and remain calm and professional under pressure.
Previous GP practice experience is desirable. Flexibility to cover both morning (8:00am2:00pm) and afternoon (12:30pm6:30pm) shifts is essential. If you are a compassionate team player who takes pride in delivering excellent patient care, we would love to hear from you!
Maintain the electronic appointment system, arrange appointments with appropriate clinicians, manage urgent requests, record home visit requests and process urgent calls to the on-call doctor in line with practice protocols.
Patient CareWelcome patients and visitors professionally, answer telephone calls, respond to enquiries, relay messages accurately, keep patients informed of delays, explain practice procedures, process repeat prescription requests, arrange sample collection and obtain test results when required. Maintain tidy reception and waiting areas.
AdministrationMaintain accurate paper and electronic patient records, scan and file correspondence, enter clinical data using appropriate read codes, prepare clinical rooms, replenish supplies, maintain patient information materials, record income, issue receipts and update relevant records and status boards.
Teamwork and Practice OperationsWork flexibly to provide reception cover, attend training and support communication across the primary healthcare team. Open and prepare the surgery each morning, deactivate the alarm and secure the premises and activate the alarm at the end of the day.
ConfidentialityComply with data protection legislation and Caldicott principles when handling confidential patient information.
Other DutiesUndertake additional reasonable duties to meet the changing needs of the practice, including providing cover for administrative colleagues when required.
Medical ReceptionistJob Description
Responsible to:
Assistant Practice Manager
Accountable to:
Practice Manager
JOB PURPOSE:
To provide & maintain a high standard of reception & administrative support to the practice. To treat every patient as an individual and to be courteous, helpful and accurate in communication and promote the corporate image of the practice.
Ensure the efficiency of the appointment system, according to practice guidelines. Manage the appointment system so that patients are able to see the appropriate clinician in appropriate time and manner. Ensure that patients without appointments, but who need to be seen urgently are seen in accordance with current protocol. Record home visits requests for GPs / district nurses. Process urgent house calls to the on-call Doctor, in line with practice protocol.
Meet & greet patients & visitors to the practice with courtesy and a smile; maintaining a professional corporate image at all times. Communicate with patients & the primary care team in a pleasant and helpful manner. Respond to all queries and requests for assistance from patients and visitors. Answer telephone calls within 5 seconds where possible and respond to queries promptly.
Take messages and ensure that Information is passed on accurately and with the appropriate urgency. Monitor the flow of patients into consulting and treatment rooms; keeping patients informed, with apologies if necessary, of any possible delays in the appointments system. Explain Practice arrangements to new patients and temporary residents. Receive requests for repeat prescriptions and pass on for processing. Ensure samples received from patients are collected & handed to the courier each day.
Ensure reception and waiting areas are kept clean and tidy. When required, Contact external Health Care providers for test results for Doctors and patients.
Retrieve and re-file records as required (including electronic patient records); making sure that all records are available for urgent consultations and visits. Maintain patient paper & computer records; including sorting, filing, scanning & copying. Collect and…
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