Performance Analyst - Waste

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

This is a wonderful chance to join the Waste Proactive Performance Team as a Performance Analyst - 37 hours a week out of our Derby Raynesway office! It is key that you are a person with a passion for Customer care and Operational Excellence, using your love of analytics and understanding of complex data sets, you’ll present your findings and recommendations and deliver effective and deliverable programmes and solutions supporting both the proactive team and the broader business.

Proactive Waste Networks is an exciting and fascinating area of the business which has gone through large scale transformation. Combining your knowledge and expertise with large and varied datasets provides a great opportunity to drive continuous improvement of our KPIs and Outcome Delivery Incentives (ODIs) across the network.

You’ll be valued as a trusted expert, bringing additional value to our data. Working with others’ innovative ideas and hypotheses to drive actionable insight, you will be responsible for empowering the business to make the right decisions and improve performance.

Working with other members of the Data & Analytics team, you'll help create a compelling narrative and visualisations for your ideas/projects. You’ll work with other technical experts across the Operation and wider business, utilising advanced data interrogation, extraction & manipulation skills, to support deep-dive analyses. This role offers you the opportunity to work with many key stakeholders and will allow you to showcase your talents within an energised and transforming environment.

• Owning and driving performance improvement in line with our external performance commitments and internal targets
• Identifying new processes and/or investment opportunities to positively impact and deliver on our commitments and targets
• Developing opportunities to secure buy in, gain funding or approval and implementing them directly where applicable
• Developing new reports and monitoring as well as tracking delivery and performance on a number of improvement ideas and programmes across Waste Networks, taking accountability for highlighting concerns and escalating issues quickly to ensure the best possible outcomes for our customers
• Responsible for tracking the tangible benefits for all improvement initiatives and their impact on performance and our external commitments, taking accountability for escalating and driving decisions where benefits are off track
• Delivering an excellent level of insight into performance data, not just presenting this to the business but turning this into practical application and influencing the business to drive and deliver the opportunities.
• Identifying trends and opportunities & risks to performance k with teams to develop improvement plans to capitalise on opportunities and mitigate risks quickly.
• Drive performance by collaborating with the wider strategic and tactical planning teams influencing the multiyear planning process where applicable
• Apply technical knowledge and skills to build credibility, ensure the right priorities are focused on and manage expectations outside of the team

You must be naturally curious, motivated and action orientated with great communication skills, to take ideas and improvements all the way through to delivery. Having previous experience analysing complex data and getting to the key facts/insight to deliver performance improvement will be required for the role.

• Excellence in using POWER BI and Microsoft Excel to analyse and report on complex datasets
• An understanding and experience of Microsoft Access and/or other databases, including updating…