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Complaints Investigator - Fintech & FCA Expert
Job in
Derby, Derbyshire, DE1, England, UK
Listed on 2026-08-03
Listing for:
Lendable
Full Time
position Listed on 2026-08-03
Job specializations:
-
Business
Regulatory Compliance Specialist
Job Description & How to Apply Below
Lendable is seeking a Complaints Officer to investigate and resolve complex customer interactions, building relationships across teams to understand friction points and reach fair, well-supported decisions.
You will manage a varied caseload, follow complaint handling standards, and clearly communicate outcomes to customers by writing or phone. You will keep meticulous records, apply FCA regulations and DISP guidance, and contribute to product and process improvements.
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