Head of Transformation

Lead meaningful change across our business

We're looking for an experienced and commercially minded Head of Transformation to help shape and deliver the next phase of our business evolution.

This is a pivotal leadership role where you'll turn strategic ambition into practical, measurable outcomes. Working closely with executive stakeholders, you'll oversee transformation initiatives that improve how we operate, enhance customer experiences and create long-term business value.

If you're passionate about driving change, influencing at senior levels, and building a culture that embraces innovation and continuous improvement, we'd love to hear from you.

• Leading the delivery of enterprise-wide transformation programmes aligned to business strategy
• Translating strategic objectives into clear transformation roadmaps and actionable plans
• Owning and evolving the transformation portfolio, ensuring investment is focused on the right priorities
• Establishing governance frameworks and reporting that provide visibility and confidence across the organisation
• Driving organisational change, adoption and business readiness for major initiatives
• Partnering with leaders across the business to redesign operating models, improve processes and unlock efficiencies
• Building strong relationships with executive stakeholders and acting as a trusted advisor on strategic change
• Leading and developing a high-performing transformation team focused on delivering meaningful outcomes rather than activity alone.

• Significant experience leading large-scale business, operational or technology transformation programmes
• Strong understanding of operating model design, organisational change and strategic execution
• Experience managing complex portfolios, governance structures and benefits realisation frameworks
• The ability to influence and challenge senior stakeholders constructively
• Excellent communication, facilitation and stakeholder management skills
• Strong commercial awareness and an ability to balance risk, customer outcomes and business value
• Experience navigating ambiguity and delivering results in fast-moving environments
• A collaborative leadership style and passion for continuous improvement.

We're investing in the future of technology at L&C, building the platforms, products and capabilities that will support the next phase of our growth. While we're proud to be the UK's No.1 online mortgage broker, we're even more excited about what's next.

Technology is at the heart of that journey, and we're creating an environment where talented people can make a genuine impact. We care deeply about our customers, but it's our colleagues who make everything possible. That's why we're committed to creating a culture built on respect, collaboration and opportunity, alongside a great range of benefits that support you both professionally and personally.

• 25 days starting annual leave, plus your birthday & bank holidays off non inclusive of your holiday allowance
• Electric Car Scheme
• Purchase Holiday scheme (up to 3 additional days leave per year)
• Comprehensive employee assistance & wellbeing programmes (Virtual 24/7 GP, personal and dependant Mental Health Support, physiotherapy services and much more)
• Annual company wide Summer & Winter parties and team led social events
• …and much more benefits and perks to boot!

You'll have the opportunity to shape transformation at a strategic level and leave a lasting impact across the organisation. Working alongside senior leaders, you'll help define how we operate in the future while building the capabilities, culture and ways of working needed to support long-term success.

PLEASE NOTE:

We're expecting a high volume of applications and want to make sure every candidate is…