Customer Service Advisor​/Administrator

Position: Customer Service Advisor / Administrator
Location: Derbyshire

Customer Service Advisor / Administrator – Construction Industry

Chesterfield £26,400 + Bonus + 31 Days Holiday + Pension

Hours:

• Mon–Thu: 8:00am – 4:30pm
• Fri: 8:30am – 3:30pm

Francesca’s Recruitment Ltd is recruiting for a Customer Service Advisor / Administrator to join a global construction manufacturer. This role suits someone who enjoys working in a fast‑paced, technical environment — someone confident, reliable, and able to keep operations running smoothly.

If you like problem‑solving, dealing with parts, supporting engineers, and being the go‑to person who gets things sorted, this is a strong long‑term opportunity with a respected industry leader.

Key Responsibilities

* Handling customer and engineer enquiries for parts and equipment

* Providing product information and technical support

* Processing orders, quotes, and invoices accurately

* Coordinating dispatch, tracking deliveries, and managing backorders

* Keeping customers updated and building strong working relationships

* Working with inventory teams to monitor stock levels

* Identifying slow‑moving stock and supporting sales activity

* General administration to support the wider operations team

What We’re Looking For

* Customer service or sales experience — ideally from construction, engineering, automotive, or similar technical sectors

* Confident on the phone and able to build rapport quickly

* Strong organisational skills with excellent attention to detail

* Practical, proactive, and able to prioritise in a busy environment

* Comfortable working with technical information and product data

* Good IT skills (Microsoft Office; CRM/ERP experience is a bonus)

* A team player with a positive, can‑do attitude

Why Join

* £26,400 salary

* Bonus scheme

* 31 days holiday including bank holidays

* Pension

* Supportive, down‑to‑earth team

* Global brand with excellent career prospects

If you’re practical, customer‑focused, and enjoy working in a technical environment, this role offers stability, progression, and a great team culture