Customer Service Advisor

Are you a customer-focused professional looking for a new challenge in a friendly and supportive environment? Join our team at Alfreton Road in Derby and become part of our ever-growing family‑run businesses.

Hours:

Monday to Friday 8:30 am – 5:30 pm and Saturday 8:30 am – 1:00pm (1 Saturday off per month)

As a Customer Service Advisor, you’ll be the welcoming face of our garage reception, assisting the branch manager with:

• Greet customers professionally and courteously on arrival
• Handle customer enquiries face‑to‑face and over the telephone
• Provide clear information regarding services, repairs, pricing, and timescales

• Answer incoming calls and make outgoing calls to customers
• Book vehicles in for servicing, repairs, and inspections
• Update customer records accurately
• Take messages and pass information to relevant staff
• Prepare and explain quotes for vehicle repairs and services
• Upsell relevant products or services where appropriate
• Take payments and issue invoices or receipts

Previous automotive experience is beneficial but not essential – we value a positive attitude and willingness to learn.

• Strong organisational skills and attention to detail
• Excellent communication, both in-person and by phone
• The ability to remain calm, friendly, and helpful under pressure

Benefits include:

• No working Sundays or Bank Holidays
• Private healthcare allowance
• Loyalty bonus scheme
• Generous staff discounts across all branches
• Bike to work scheme
• Free on‑site parking

Eden Tyres & Servicing is a multi‑award‑winning automotive company and a trusted name in the East Midlands since 1981. With 27 branches and new locations opening every year, we’re known for our modern facilities, cutting‑edge workshop technology, and our supportive, family‑run business environment.

With a 4.9/5 Trustpilot rating from over 10,000 reviews, we pride ourselves on delivering exceptional service to our customers.

Our team benefits from a wide range of perks, including healthcare packages, ongoing training, and fantastic opportunities for career progression.

Join our team and be part of a company that truly values its people and rewards hard work.