Account Manager. LilyLifestyle

SF Recruitment are extremely excited to be working with a fresh, forward thinking and innovative business in Derby to recruit for an Account Manager. This role is exclusive with SF, so please apply through us if you are interested.

Here s a polished version of the advert incorporating the new shift structure and 24/7 support model:

Account Manager
Derby Permanent Full-Time Office Based
£30,000 Base Salary + Excellent Bonus Scheme (OTE £60,000)

As part of the company s continued expansion, the business is developing a 24-hour, 7-day customer support and outreach function to ensure customers receive an exceptional level of service at all times.

The department will operate on a rotating shift basis:

• 6am - 2pm
• 2pm - 10pm
• 10pm - 6am

With up to three people per shift, flexibility around working patterns and weekend coverage will be essential as the team continues to grow.

This role combines customer service, account management, relationship building, and subtle consultative sales, working with existing and warm customers rather than cold leads.

• Using the CRM system to manage and contact existing and warm customers from a service-led perspective
• Contacting customers who have abandoned orders to understand concerns and support them in completing their purchase confidently
• Engaging with customers whose subscriptions are nearing expiry and promoting the benefits of renewing
• Informing and educating customers about upcoming product launches while gathering valuable feedback
• Guiding customers through the sales process for newly launched products
• Building strong customer relationships to naturally identify upselling opportunities i>
  
  Delivering excellent customer support as part of a 24/7 customer service operation

• Strong experience in objection handling and problem solving
• A hands-on and thorough approach to work
• Excellent communication and relationship-building skills
• Strong customer service and administrative experience
• IT literate and confident using CRM systems and software
• A team player with a flexible approach to shifts and weekend working

• Join a business in an exciting period of growth
• Genuine progression and development opportunities
• Be part of building a new 24/7 customer support function
• Competitive earning potential with an excellent bonus structure
• Work within an innovative and rewarding healthcare-focused environment