Brand Ambassador

Brand Ambassador About the Role

We are looking for a personable, proactive, and adaptable individual to become a foundational member of our growing team. As the first employee in our new office, this role goes beyond traditional customer support. You will help shape the customer experience, support office operations, and represent the company’s culture and values in the local market.

This role is ideal for someone who enjoys helping people, solving problems, embracing technology, and thriving in a fast-paced startup environment.

• Delivering exceptional customer support via phone, email, webchat, and in-person interactions
• Assist customers in navigating digital insurance processes including purchasing policies, policy changes, billing, and claims and answer queries
• Understand Indigo’s products and their applicability in real life scenarios
• Resolve service-related complaints and elevate complex issues appropriately
• Support customers with quote requests, policy amendments, cancellations, and reinstatements
• Collect and document customer feedback to help improve products, services, and customer experience

• Represent the company’s mission, values, professionalism, and customer-first culture
• Help build strong relationships with customers, partners, and the wider community
• Support local marketing initiatives, events, and outreach activities
• Promote confidence in the company’s products, services, strength, and stability

• Assist in the setup and day-to-day running of the local office
• Help establish efficient office processes and workflows as the business grows
• Coordinate administrative tasks, scheduling, supplies, and office organization
• Travel occasionally if / when required

• Become highly proficient in the company’s digital systems and platforms
• Act as a key support resource for customer service and internal operational tools
• Understand to operate and optimize help desk systems such as Zendesk
• Embrace and champion technology-driven solutions that improve customer experience and operational efficiency

• 3-5 years of experience in customer service in insurance will be preferred
• Excellent verbal and written communication skills with ability to learn tech quickly
• Experience with help desk/customer support platforms such as Zendesk is a plus
• Strong organizational, analytical, and problem-solving skills
• Good working knowledge of Microsoft Office applications

• Friendly, approachable, and genuinely helpful personality
• Positive attitude with empathy and patience when supporting customers
• Self-driven and proactive with strong ownership mentality
• Adaptable and comfortable working in a fast-paced startup environment
• Eager to learn, improve, and grow professionally holding high ethical standards
• Willingness to work flexible hours when needed

• Opportunity to be a foundational member of a growing and innovative insurance company
• Dynamic, supportive and collaborative culture
• Health insurance and other employee benefits
• Professional development and training opportunities