Service Advisor

Your Role in the Fast Lane

As a Service Advisor at New Forest, you're the heartbeat of our Service operation. You'll be the friendly face and the calm voice that guides our guests through servicing, repairs, and everything in between. No two days are the same – and that's just how we like it!

• Be the go-to liaison between guests and the workshop – smooth, seamless, and always smiling.
• Explain faults, repairs, and solutions in a way that makes sense and builds trust.
• Promote services and products that genuinely help our guests.
• Keep our systems sharp – accurate records, clear communication, and top‑notch compliance.
• Handle guest concerns with empathy and a solution‑driven mindset.
• Play a key role in the day‑to‑day buzz of our business.

• Salary of £40k OTE including a performance bonus.
• Mental health support, digital GP, nutrition consults – and yes, your family can benefit too!
• Cycle to Work scheme – because we care about your health and the planet.
• 23 days holiday + bank holidays.
• Long‑term service awards & annual recognition.
• Discounts on MOTs, parts, service, and sales – including family perks!
• Gym, health, and wellbeing discounts.
• Vehicle salary sacrifice scheme with SOGO Mobility.

• A confident, ambitious individual who thrives on delivering unforgettable guest experiences.
• Empathetic, organised, and a natural communicator.
• 2 years’ experience in Luxury or Premium aftersales departments and ready to bring the passion.
• Tech‑savvy and process‑driven.
• Holder of a full clean UK Driving Licence.

Grange is an equal opportunities employer.

Your data will be held in line with the General Data Protection Regulations 2018.

For further information, please review our Data Privacy Notice at