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Customer Service Manager — Hybrid Lead
Job in
Derby, Derbyshire, DE1, England, UK
Listed on 2026-08-23
Listing for:
Wowcher
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Wowcher is looking for a Customer Service Manager in Derby to oversee the merchant services and customer support teams, taking ownership of escalations and complex tasks while driving performance and service levels.
You will analyse refund data, improve NPS and SLA adherence, mentor a small team, and collaborate with other departments to meet business goals. This role suits a proactive leader who thrives in a fast-paced, data-driven environment.
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