Customer Service Advisor

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Derby to join a specialist Financial Crime team. This is an excellent opportunity to use your customer service and problem-solving skills while developing valuable experience in fraud prevention, compliance and risk management.

Benefits and Package for a Customer Service Advisor:

Salary: £13.02 per hour, paid fortnightly

Hours:

37.5 hours per week, with flexible shifts between 7am and 8pm, Monday to Sunday
Contract Type:
Permanent

Location:

Pride Park, Derby, DE24 8HY

29 days' annual leave, increasing by one day for each year of service
Healthcare cashback plan
£750 refer-a-friend scheme for each successful referral
Additional incentives
Career progression and development opportunities

Key Responsibilities of a Customer Service Advisor:

Monitor and assess financial crime risks in line with established procedures
Gather, monitor and analyse fraud trends using internal systems and prevention models
Identify suspicious activity and escalate concerns to senior colleagues
Review and consolidate information to produce accurate and timely regulatory reports
Follow compliance processes and report any potential issues
Collect, prepare and input data into spreadsheets and standard reporting formats
Support improvements and change-management tasks using established procedures
Complete routine policy-related activities and support ongoing investigations
Respond to internal and external communications, providing information or directing requests appropriately
Handle customer enquiries and more complex cases where required
Maintain accurate records and support the organisation in meeting regulatory requirements
Complete relevant training to continually develop your knowledge and capabilities

Key Skills and

Experience of a Customer Service Advisor:

Strong attention to detail and a commitment to accuracy

Good analytical and problem-solving skills
Confidence working with data, systems and established procedures
A strong awareness of compliance and the importance of protecting sensitive information
Excellent written and verbal communication skills
A customer-focused approach and commitment to delivering excellent service
The ability to work effectively in a fast-paced environment
A willingness to learn and develop within financial crime prevention
Previous experience in financial services, fraud prevention, compliance or customer service would be advantageous but is not essential

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)