Exhibit; Interactive) Producer
Listed on 2026-09-12
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us.Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
About the roleAs an Interactive Exhibit Producer at the Natural History Museum, you will provide client-side expertise, advocacy and quality assurance for interactive exhibits and visitor experiences. You will support the gallery delivery team and work closely with external design partners to realise the project vision, brief and objectives, ensuring the delivery of high-quality exhibits that engage audiences and enhance the gallery experience.
This exciting role within the Exhibitions and Galleries (interpretation) team and requires experience, creativity, collaboration, excellent communication skills and excellent process management skills.
Using an audience-informed approach and a strong understanding of best practice in interactive and exhibit design, you will apply your knowledge of museums, cultural attractions and visitor engagement to shape and influence exhibit development. Acting as a subject matter expert for interactive experiences, you will provide guidance and oversight to projects delivered by our in-house design, digital and technical teams, as well as by external suppliers.
You will champion excellent interactive design, ensuring that all exhibits are accessible, engaging, innovative and aligned with the Museum's strategic and audience goals.
For this role, you will bring significant experience delivering interactive, digital and mechanical exhibits within museums, cultural organisations or visitor attractions, alongside expertise in developing engaging visitor experiences for physical spaces.
You will possess a strong understanding of interactive/exhibit design, including digital, audio-visual and electro-mechanical experiences, and be able to match appropriate solutions to audience needs and interpretive objectives. You will have knowledge of the design and delivery process, from concept development and storyboarding through software development, hardware integration and installation, together with an understanding of exhibition design documentation and drawings.
Excellent communication, stakeholder management and relationship-building skills are essential, as is the ability to manage competing priorities, think analytically and maintain a high level of attention to detail. An additional specialism in exhibition development, digital product development, design or museum practice would be advantageous.
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