Host, Customer Service​/HelpDesk, Customer Service Rep

Stratstone Lakeside Mercedes-Benz

Basic salary of £26,436.8, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Host at Mercedes-Benz you'll be the welcoming face and confident voice of our dealership - the very first person our customers meet, and the one who sets the tone for their entire experience. You'll create a positive first impression from the moment a visitor walks through the door or picks up the phone, making sure every interaction feels effortless, friendly and professional.

You'll be at the heart of the showroom’s daily operations, managing the complete customer journey from start to finish. That means greeting visitors with confidence, understanding the reason for their visit, and ensuring they’re introduced to the right specialist quickly and smoothly.

In this role, every day is different. You'll manage phone calls, walk-in customers, enquiries, updates, and team coordination, all while maintaining a calm, polished and welcoming approach. It's a fast-paced, customer-centric position that gives you real influence over the customer experience and the flow of the dealership.

• Giving every visitor a warm, attentive welcome and supporting them throughout their visit in a friendly, thoughtful and polished manner
• Handling telephone inquiries with professionalism establishing their needs to ensure they are connected to the correct department/team member first time
• Maintaining immaculate customer-facing spaces, ensuring our showroom, waiting areas and reception always looks their best

• Managing the dealership diary, updating records and supporting the team with general administrative duties that help our site run smoothly

• Previous experience in customer service or administration, ideally in a fast-paced environment customer-facing environment
• Strong organisational skills, with the ability to multitask and stay on top of daily priorities
• A confident, professional telephone manner with the ability to listen, understand and respond clearly

• A natural ability to build rapport quickly, making people feel comfortable, valued and understood
• A proactive approach, with a willingness to get stuck in, take ownership and support the wider team where needed
• A genuine interest in creating exceptional customer experiences - bringing positivity, professionalism and authenticity to every moment

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values
- Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us,…