Customer Service Administrator

Customer Service Administrator

Location:

King's Lynn, Norfolk Salary:
Competitive, dependent on experience The Opportunity A well-established organisation is seeking a Customer Service Administrator to join its busy support team. This role is ideal for someone who enjoys delivering excellent customer service, has strong administrative skills, and thrives in a fast-paced office environment. Full training will be provided, making this an excellent opportunity for someone looking to develop their career within a growing business.

Key Responsibilities Handle a high volume of inbound customer enquiries via telephone. Accurately log and manage customer requests using internal systems. Direct enquiries to the appropriate departments where required. Provide customers with updates regarding ongoing requests and queries. Maintain accurate records of customer interactions and correspondence. Support administrative activities across the wider team. Assist with service coordination duties when required. Contribute to delivering an excellent customer experience at all times.

Undertake general office administration and support tasks. Skills and Experience Professional and friendly telephone manner. Strong verbal and written communication skills. Excellent organisational and time management abilities. High attention to detail and accuracy. Ability to prioritise and manage multiple tasks effectively. Confident interacting with customers and colleagues. Positive, reliable and proactive approach to work. Competent user of Microsoft Office, including Outlook, Excel and Word.

Comfortable working within a busy, fast-paced environment. Previous experience within customer service, administration or an office-based role would be advantageous. Interest in technology or IT-related environments would be beneficial but is not essential. What's on Offer Competitive salary dependent on experience. Generous annual leave allowance plus bank holidays. Company pension scheme. Private healthcare benefits. Ongoing training and development opportunities. Clear career progression pathways.

Supportive and collaborative working environment. Regular team events and activities. Free parking and additional workplace benefits. Working Hours Full-time, office-based position, Monday to Friday, with early and standard working patterns available.