Customer Experience & Field Operations Coordinator
Listed on 2026-10-02
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Customer Service/HelpDesk
Customer Success Management, Office Administrator/ Coordinator, Customer Service Rep
Severn Trent Plc is hiring a Customer Coordinator on a fixed-term contract to ensure customers receive a reliable water supply by coordinating Customer Inspectors and Technicians and supporting repair activities. You will drive right‑first‑time appointments and log interactions per GDPR.
The role focuses on owning end-to-end customer complaints, delivering compliant, high-quality contact, and coaching frontline teams while providing accurate reporting and updates to stakeholders.
Our group is growing, and we are hiring a Customer Experience & Field Operations Coordinator in United Kingdom.
We are currently recruiting a Customer Experience & Field Operations Coordinator for our team in United Kingdom.
This is a strong role to take on the Customer Experience & Field Operations Coordinator role at Severn Trent Plc.
As a Customer Experience & Field Operations Coordinator, you will play an important part at Severn Trent Plc in United Kingdom.
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