Emergency Call Taker Otterbourne
Job in
South Derbyshire, Derby, Derbyshire, DE1, England, UK
Listed on 2026-10-30
Listing for:
The Methodist Church in Britain
Full Time
position Listed on 2026-10-30
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Emergency Crisis Mgmt / Disaster Relief
Job Description & How to Apply Below
Location: South Derbyshire
This call taker post sits in the Emergency Operations Centre at South Central Ambulance Service NHS Foundation Trust, handling 999 calls from the public. The work centres on taking calls under pressure, asking the right questions, giving reassurance and helping coordinate emergency responses. The role is on site only, with weekend and night shifts and a training programme from February 2027.
No medical background is needed, but applicants must have the right to work in the UK, as no visa sponsorship is offered.
- Answer 999 calls from members of the public, often as the first point of contact in a crisis
- Ask the right questions to establish what has happened and what help is needed
- Give reassurance and support callers through critical situations
- Help coordinate life‑saving emergency responses
- Support callers through a wide range of situations, including childbirth
- Good standard of education, such as 2 GCSEs at grade 4 or above including English, or equivalent demonstrable experience
- Original qualification certificates to be provided
- Experience of working in a customer focused environment
- Experience of using a computerised system
- Attention to detail and accurate data entry
- Ability to use communication and computerised systems
- Aged 18 or over
- Right to work in the UK
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care
- Map reading
- 27 to 33 days annual leave, pro rata
- NHS pension
- National discounts on retail, travel, leisure and tech
- Free parking
- Employee Assistance Programme
- Shift uplifts of 35% for Saturdays and weekday nights, and 69% for Sundays and bank holidays
- Flexible working requests considered in line with business requirements
- Structured training programme with coaching shifts, audit and final observation
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