Complaints & Customer Experience Lead
Listed on 2026-11-01
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Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
The Methodist Church in Britain is seeking a Complaints Manager to lead the complaints service at Trent & Dove, overseeing end-to-end investigations, complex and escalated cases, and final resolution.
You will manage a dedicated Complaints Team, act as lead contact for the Housing Ombudsman Service, ensure compliance with the Complaint Handling Code, analyse trends, and drive service improvements across the organisation.
We are currently recruiting a Complaints & Customer Experience Lead for our team in England, United Kingdom.
All applications are reviewed carefully by our team.
The position is based in England, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 45.000 - 60.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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