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Senior Customer Support Lead - Hybrid, Ownership & Impact

Job in Derby, Derbyshire, DE1, England, UK
Listing for: Sofalistic
Full Time position
Listed on 2026-11-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management
Salary/Wage Range or Industry Benchmark: 35000 - 40000 GBP Yearly GBP 35000.00 40000.00 YEAR
Job Description & How to Apply Below

Sofalistic is seeking an experienced customer support professional to own the end-to-end handling of buyer and seller inquiries. Based in Bournemouth, you’ll coordinate with logistics partners, resolve escalations, and drive improvements as the business grows.

You'll lead a small team, manage priorities under pressure, and take ownership from first contact to resolution, ensuring a consistently high level of customer service.

Step into the Senior Customer Support Lead
- Hybrid, Ownership & Impact role at Sofalistic in England, United Kingdom and grow with us.

Are you ready to take on the Senior Customer Support Lead
- Hybrid, Ownership & Impact role at Sofalistic?

We would love to welcome a new Senior Customer Support Lead
- Hybrid, Ownership & Impact to our organisation in England, United Kingdom.

For the Senior Customer Support Lead
- Hybrid, Ownership & Impact position at Sofalistic, we are reviewing applications now.

Position Requirements
10+ Years work experience
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