Onboarding Coordinator

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for an Onboarding Coordinator to be the first point of contact in the customer journey, ensuring a smooth transition onto the 4

Com network. You will be responsible for coordinating the installation of new services and the transfer of existing services from other providers, working closely with suppliers and internal departments to deliver an excellent customer experience.

Job Title: Onboarding Coordinator

Salary: Up to £27,000.00 per annum

Location: Bournemouth

Hours of work: Monday to Friday 9am to 5:30pm

• Managing incoming orders for migrations, new connections, and changes to existing services.
• Ordering and monitoring the progress of orders using the online systems.
• Programming new routers for End Users and requesting equipment to be delivered to site.
• Communicate via phone call and follow up by email all correspondence.
• Resolve any provisioning faults.
• Liaise with all 3rd party suppliers and support teams during life of orders and early life failure.
• Answer incoming calls from internal customers in a professional and timely manner.
• Updating in-house database with relevant information to ensure that all information relating to broadband set up and installation is correct
• Where necessary arrange surveys & liaise with the installation department to make sure all customer requirements are met.
• Collecting relevant information to ensure the engineer is appropriately informed for the all customer visits.

• Strong Customer Service Skills
• Admin experience
• Attention to Detail
• Problem Solving & Escalation Management

Our ethos is simple: the more you put in, the more you get out.

• 24 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!
• Referral bonus - bring great people, get rewarded!
• Professional development - training and support to help you grow
• Eye care vouchers and Discounted Gym Membership
• Exclusive Virgin media and O2 deals for you and your family/friends
• Variety of Incentive schemes depending on role

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an Onboarding Coordinator, this is your chance to make a real impact.

O2 Business is committed to maintaining a professional, safe, inclusive, and respectful environment for our colleagues and everyone we interact with.

We operate a zero-tolerance approach to bullying, harassment, discrimination, and abusive behaviour, and expect all communications and interactions to be respectful and professional.