Customer Liaison Officeer
Job in
Derby, Derbyshire, DE1, England, UK
Listed on 2026-11-02
Listing for:
United Infrastructure Group
Full Time
position Listed on 2026-11-02
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Water Port Solent:
Full time:
Posted Today:
JR101713esponsible to:
Senior Operations Manager / Customer Delivery Manager Responsible for:
Customer Communications & Notifications, Liaison with External Stakeholders & Agencies, Engagement Plans, Reporting Requirements, Contract Performance & GSS, Client Initiatives, Management of Outsourced Services Working Contacts:
Operational Delivery Team, Client Customer Team,Morrison & Client PR Teams, External Stakeholders & Agencies Main Purpose of Job: To plan and implement a co-ordinated programme of communications to customers and strategic stakeholders in order to support the efficient delivery of projects other the Framework for Mains Renewals programmes of work from Southern Water (SW), in line with SW’s & UI Customer Excellence Guidelines.
To support the project delivery teams in all aspects of customer management;to monitor and audit all customer care processes and procedures and tomanage the interface on customer care issues between SW, UI and the stakeholder. To work in liaison with UI Operational Staff, SW’s Customer Liaison Officer sand Public Relation Officers to provide a co-ordinated support to delivery teams: Ensure that the mutual reputations of both UI and SW are managed effectively.
Assist Communications and Stakeholder Engagement Manager in producingSW & UI corporate literature – presentations, weekly lookaheads updates,internet updates and newsletters. Which are fundamental in providing a uniquecustomer experience
Roles and Responsibilities Strategic Formulate communication strategies for the efficient delivery of projects including: setting objectives; measures of evaluation; tone; positioning; key messages;
Qs&As stakeholder identification and engagement and the most effective channels to use to achieve optimum impact.
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