Service Designer: End-to-End Experience & Strategy

hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role.

You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.

If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.

To succeed in this role you need experience of working as a Service Designer across a range of complex projects.

In your CV and the interview, please show how you have:

• Analysed and synthesised complex information into actionable insights, needs and recommendations
• Conveyed complex information using storytelling techniques
• Designed artefacts to evidence existing and new service systems and experiences
• Designed prototypes to test new service concepts
• Designed and facilitated workshops and co-design sessions
• Helped clients see the value of the design process
• Clearly and diplomatically articulated tensions between technical, business and user needs.
• Designing to UK government service standards
• The GDS assessment process
• Working in agile delivery teams

In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.

• built trust and developed strong working relationships with stakeholders
• respectfully and effectively challenged decisions or solutions you don’t agree with
• planned your own tasks, in order to achieve the objectives of your project.

In the interview we’ll ask you to present a piece of work which demonstrates this experience.

We’ll also ask you questions based around these topics.