Electrical Field Service Engineer

Position Title:

Service Engineer - Electrical Bias

Location:

UK

Reports to:

Area manager / Co Ordinator

Job Purpose:

Responsible for the installation, service and maintenance of GPI machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.

Key Responsibilities

• Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary
• Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs
• Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues
• As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business oppo...