Payments Operations & Controls - Vice President

Are you ready to make a meaningful impact in the world of Payments Operations? At JPMorgan Chase, you will join a collaborative team that values innovation, continuous improvement, and professional growth. You'll have the opportunity to work on high-impact projects, advance your career, and contribute to shaping the future of payments. We offer access to training, development, and a culture that empowers you to thrive.

• Support operations and controls in change and event-related activities, mapping data taxonomy across business, risk, control, and data domains.
• Drive the Operations control agenda, providing risk and change management support to the business, and ensuring alignment with global Payment Controls strategy.
• Manage control elements related to strategic projects, including process improvements, technology migrations, and regulatory initiatives.
• Conduct root cause analysis, implement preventive actions, and oversee process changes to mitigate operational risks.
• Guide the direction of operational improvements in line with long-term strategic objectives and regulatory requirements.
• Conduct and oversee end-to-end reviews of key operational processes, identifying opportunities for automation and efficiency.
• Partner with Operational Risk, Compliance (CCOR), Internal Audit, Product, Technology, and Finance to ensure integrated risk management and compliance.
• Provide guidance to operations partners regarding corporate policies, risk, and control management, and regulatory expectations.
• Coordinate internal audits, CCOR and TCOE (Testing Center of Excellence) reviews, and external regulatory reviews, ensuring timely remediation of findings.
• Design and execute an independent, proactive review and testing program to validate control effectiveness.
• Ensure adequacy and regular testing of business resiliency plans in accordance with CIB Resiliency guidelines and regulatory requirements.

• Proven experience in risk and control management within Payments Operations, Treasury Services, or a similar financial services environment.
• Demonstrated proficiency with data tools (e.g., Excel, Tableau, Alteryx, Power BI) and ability to use and apply AI/ML to drive analytics for operational risk and control.
• Confident, self-motivated decision-maker with strong leadership skills and credibility at senior levels.
• Deep knowledge of Change Management, Business/Industry/Regulatory frameworks, Risk Control, Compliance, and corporate policies.
• Strong analytical skills to assess and resolve complex business issues, with a focus on root cause analysis and process improvement.
• Excellent interpersonal skills, including data presentation, influencing, negotiation, and stakeholder management.
• Ability to effectively prioritize and deliver against multiple objectives in a fast-paced, global environment.

• Strong stakeholder management skills, with the ability to build and maintain relationships across functions and geographies.
• Good product knowledge: familiar with Payment Operations and Treasury Services product set is desirable.
• Experience leading strategic operations-related projects on a global scale is preferable

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to…