Hybrid Benefits Advisor Council Tax

Overview

North Northamptonshire Council is recruiting within its Revenue and Benefits team for multiple experienced Benefits Officers. The Revenue and Benefits Service is undergoing a restructuring, creating opportunities to join the team as a Benefit Officer. As a Benefit Advisor, you will be responsible for establishing eligibility for housing benefit and council tax support, ensuring correct entitlement is awarded and managing payments.

• Receive applications for Housing Benefit and Council Tax support and determine eligibility.
• Request documentation to support claims.
• Ensure correct entitlement is awarded in accordance with legislation.
• Process claims accurately to support Housing Benefit subsidy requirements.
• Maintain accurate records.
• Resolve and respond to customer queries and provide advice.
• Proactively identify false claims.
• Issue invoices.
• Recover Housing Benefit over payments.
• Manage all aspects of casework from initial enquiry through to decision-making and award/payment of benefits.

• English and Maths GCSE Grade C or above.
• Good IT skills.
• Minimum 2 years experience assessing claims for Housing Benefit and Council Tax Support.
• Ability to understand government legislation and keep up to date with changes.
• Good verbal and written communication.
• Negotiation skills.
• Work well under pressure and meet tight deadlines.
• Attention to detail.
• Work on own initiative.
• Use discretion and judgment.
• Demonstrate awareness and understanding of equal opportunities.

We offer a competitive salary, a pension scheme with a significant contribution on top of your contribution, life cover and ill‑health protection, generous leave entitlement (28 days rising to 33 days) and bank holidays, the possibility to purchase up to an extra 10 days, hybrid and flexible working arrangements, an Employee Assistance Programme, wellbeing support, travel rates at HMRC rates and support for employee network groups.

Our values are Customer‑focused, Respectful, Efficient, Supportive and Trustworthy. They guide our interactions with customers and colleagues and underpin our commitments to deliver quality services.

North Northamptonshire Council is a Disability Confident Employer and is committed to providing an inclusive recruitment process. We offer interviews to disabled applicants who meet the essential criteria for the role. We also support equal opportunity in all aspects of employment.

Interviews will take place on 11th or 12th August.