Floor Manager

Lavender Lodge is a CQC-regulated nursing home on a deliberate journey of cultural and quality transformation. We are raising our standards not just in documentation and clinical competency, but in the energy, warmth, and professionalism that define daily life for our residents. As Senior Carer, you will be a critical part of making that happen. You are not just a shift leader you are a standard-setter, a culture carrier, and one of the first people our residents and families turn to.

About the Role

KEY RESPONSIBILITIES Leading and supervising the care team during your shift, acting as first point of contact and escalating concerns to the Nurse in Charge. Setting the tone for the shift modelling the energy, warmth, and professionalism you expect from the team around you. Delivering and overseeing high-quality personal care: washing, dressing, toileting, and mobility support. Administering and recording medications in accordance with company policy and CQC standards (where competency-assessed).

Completing, reviewing, and updating care plans and risk assessments using our PCS care system, ensuring accuracy and clinical relevance. Spot-checking your team's documentation and coaching improvement not just completing your own records. Supporting residents with nutrition and mealtimes ensuring these are social, dignified occasions, not rushed routines. Mentoring junior care staff: conducting supervisions, supporting inductions, and identifying development needs. Building positive professional relationships with residents, families, and the multidisciplinary team.

Championing person-centred care knowing your residents as individuals, not as tasks on a rota. Supporting residents receiving end-of-life care with clinical competence and deep human compassion. Contributing to audits, quality improvement, and CQC compliance activities. WHAT GOOD LEADERSHIP LOOKS LIKE HERE A great Senior Carer at Lavender Lodge does not just manage a shift they shape it. They walk onto the floor and the energy shifts.

Residents feel it. Junior staff feel it. A high-performing Senior Carer holds people to account with kindness; challenges poor practice without humiliating; and consistently asks: "Is this the best we can do for this person today?" They understand that documentation is protection for the resident, the team, and the organisation and they treat it with the same care they bring to hands-on work.

COMPLIANCE & STANDARDS Adhere to Health & Safety regulations and all company policies. Follow safeguarding procedures and maintain resident confidentiality (Care Act 2014 / GDPR). Comply with CQC Single Assessment Framework standards, infection control guidelines, and medication management policies. Complete all mandatory training and continuous professional development as required. Report safeguarding concerns, incidents, or changes in resident health promptly and per company procedure.

As a Senior Care Assistant at Lavender Lodge, you will play a key role in supporting residents and ensuring their wellbeing. Working as part of a caring team, you will help deliver high standards of personal care, encourage independence, and maintain a safe and comfortable environment. You will also support and mentor junior staff, helping to ensure best practice across the home.

Your duties will include assisting with daily routines, administering medication, updating care records, and liaising with families and health professionals. This is a rewarding opportunity for someone who enjoys building relationships and making a positive impact. Requirements ESSENTIAL REQUIREMENTS Minimum 2 years' experience in a care setting, ideally nursing or residential. NVQ / QCF Level 3 in Health and Social Care (Adults) or actively working towards it.

Proven ability to lead, motivate, and hold a team accountable during a shift. Medication administration competency (or willingness and eligibility to complete training). Excellent communication and documentation skills; experience with digital care recording.

Experience with or willingness to learn the PCS care system. A naturally sociable, engaged, and positive personality you enjoy people and it shows. Ability to work flexibly, including weekends and shift patterns. Enhanced DBS certificate registered on the DBS Update Service. Right to work in the UK.Previous experience in a care or support role, ideally within a residential setting We want leaders who lead with warmth not just authority.

Technical competence is a given. What…