Prescriptions Clerk

An exciting and challenging opportunity has arisen to join the team based at Clare House Surgery. The post holder will work primarily with the Prescriptions Team and also provide administrative support to the wider team as required.

The post holder will provide an efficient, timely and accurate repeat prescription service for patients, ensuring requests are processed safely, effectively, and in accordance with practice policies, NHS regulations, and prescribing guidelines. The clerk will support clinicians and administrative teams in delivering a high-quality prescribing service, can do attitude while maintaining confidentiality and excellent customer service. The post holder must be able to organise and prioritise their own workloads and work as part of a team.

Interviews will take place week commencing 30 November.

Amicus Health is a thriving practice with five sites located in the picturesque Mid Devon area covering Clare House, Bampton, Witheridge, Morchard Bishop and Cheriton Fitzpaine surgeries. We deliver excellent primary care to over 23,000 patients thanks to our multidisciplinary clinical team of GPs, pharmacists, advanced practitioners, paramedics, practice nurses, health care assistants and a strong administrative function.

We provide fruit, tea and coffee for all staff and foster team spirit with annual summer and Christmas parties, yoga, walking groups and appreciation postcards. Other benefits include a Cycle to Work Scheme.

Main responsibilities:

Prescription Processing:

• Process repeat prescription requests via online services, NHS App, email, telephone, pharmacies, and written requests accurately
• Generate repeat prescriptions in accordance with practice protocols and authorised medication lists
• Identify requests requiring clinical review and refer appropriately to GPs, pharmacists, or prescribing clinicians
• Ensure prescriptions are processed and issued within agreed timescales
• Maintain accurate patient medication records within the clinical system
• Monitor and manage prescription queries and outstanding requests
• Produce prescriptions for the GP to sign in an acceptable timeframe
• Generate requests for medication on behalf of the patient for non-repeat items
• Issue batch prescriptions for the repeat dispensing scheme
• Actively encourage patients to reconcile medications to facilitate monthly collections
• Discuss with patients their requirements, encouraging patients to order only what they require
• Act upon compliance issues, liaising with the appropriate clinician
• Ensure medication reviews are arranged by maintaining an accurate recall system
• Liaise with hospital staff, community pharmacists, patients, carers, care homes and others to resolve any queries relating to drugs and appliances
• Input data into the patients healthcare records as necessary and accurately
• Monitor the prescription and personal task box and emails daily and complete in a timely manner
• Highlight scripts with no EPS and request the patient to nominate an EPS chemist
• Aim to increase the number of EPS scripts and avoiding printing paper copies
• All queries to be dealt with using the EMIS medication screen
• Maintain a clean, tidy, effective working area always
• Keep up to date with training and audit requirements
• Supporting and through training complete the end-to-end process for prescriptions as requested
• Manage or support quality projects where appropriate.

Patient and Pharmacy Liaison

• Respond to patient queries relating to prescriptions in a professional and courteous manner
• Provide information on prescription ordering processes and turnaround times
• Liaise with hospitals, care homes, community pharmacies, and other healthcare providers regarding medication-related matters
• Promote and support patients with NHS App and online prescription ordering queries where appropriate
• Support PST with answering questions and dealing with patient queries appropriately
• Speak to patients on the prescriptions and process their requests and answer their queries first time and appropriately.

Administrative responsibilities:

• Duties may be varied from time to time under the direction of the Team Leader, Operations Manager, or Clinical Pharmacist, dependent on current and and evolving practice workload and staffing levels
• File, scan, and manage prescription-related correspondence
• Maintain confidentiality in accordance with GDPR, NHS policies, and practice procedures
• PPA claim reporting and completion
• Support the administration team during periods of…