Employee Relations Manager

About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional Service Now and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As Global Elite Partner for Service Now, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award-winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S/4

HANA, with about 500 SAP HANA clients and more than 300 SAP S/4

HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.

The Employee Relations Manager will take ownership of employee relations casework across the UK, providing practical, consistent and legally sound advice to managers and HR colleagues.

This is a permanent, full-time position with responsibility for managing the organisation's UK employee relations caseload. You will manage a varied portfolio of employee relations matters, from day-to-day cases through to more complex and sensitive situations, ensuring that cases are handled fairly, consistently and in line with UK employment law and company policy.

• Manage a portfolio of employee relations cases, including disciplinary, grievance, performance, absence, conduct and other complex employee matters.
• Take ownership of cases from initial advice through to resolution, ensuring appropriate documentation, process and follow-up.
• Advise on flexible working requests, changes to terms and conditions and employee exits.
• Support managers and HR colleagues through formal processes, including redundancy consultations and TUPE transfers.
• Ensure cases are managed consistently, proportionately and in line with UK employment legislation and internal policies.
• Maintain accurate case records and identify appropriate points for escalation where required.

• Provide practical ER guidance to line managers and HR Business Partners on employment law, company policy and best practice.
• Coach managers through difficult employee conversations and formal processes, helping them manage issues confidently and fairly.
• Support managers in resolving employee relations issues at the earliest appropriate stage.
• Work closely with Legal where cases present increased legal, regulatory or reputational risk.

• Support the development and ongoing review of ER policies, guidance and manager toolkits.
• Support investigations, whistleblowing cases and Subject Access Requests (DSARs) where required.
• Identify recurring ER themes and trends and recommend improvements to processes, policies and manager capability.
• Help ensure a consistent approach to ER case management across the business.

• Build effective working relationships with HR Business Partners, Legal, Compliance, Reward and other Centres of Excellence.
• Partner with managers and business leaders to provide clear, commercially aware advice on employee relations matters.
• Support HR teams with organisational change and restructuring activity, including redundancy and TUPE processes.
• Act as a trusted and approachable point of contact for employee relations matters across the UK.

• Proven experience managing a broad range of employee relations cases within a fast-paced organisation.
• Strong practical knowledge of UK employment law and HR policies and procedures.
• Experience managing disciplinary, grievance, performance, absence and conduct cases from start to finish.
• Good understanding of formal processes such as redundancy consultation and TUPE.
• Strong communication, coaching and stakeholder management skills, with the confidence to advise managers at all levels.
• Ability to handle sensitive and confidential matters with sound judgement, discretion and professionalism.
• Experience working collaboratively with HR, Legal and other business functions.
• Highly organised, pragmatic and able to manage multiple cases and priorities independently.

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work…