HR Partner, Amazon Operations

Job :  | Amazon UK Services Ltd.

In pursuit of being Earth's Best Employer, our global Human Resources teams, known asPeoplee

Xperienceand Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Partner, PXT role offers an exceptional opportunity to buildyour career in human resources, focusing on employee experience, engagement,leadership development,andPXToperational excellence.

Asa Partner, PXTwithin theOnePXTteam, you will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. With a visible presence across site(s) operations, you'll foster team culture, support engagement, and coach leaders on PXT practices. You'll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority.

Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer-centric approach. You'll learn to use data-driven insights and PXT technologies to enhanceemployeeexperience while developing core capabilities that will serve as the foundation for your career growth.

This role is also a learning ground—new PXT Partners are encouraged to ask questions, seek feedback, and treat every experience as a development opportunity.

Youwill be expectedtowork onsite(s) at an Amazon facility, with mobility requirements to support multiple site(s) s within the assigned campus as needed.

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) andmaintainingaccurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
• Assist in running and monitoring feedback channels such as round tables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support managers in performance management by coaching on setting clear expectations, delivering timely feedback, and documenting performance conversations. Help managers address root causes of performance issues and reinforce consistent use of PXT tools and processes.
• Assist with internal investigations, including gathering facts, reviewing documentation, and understanding root cause analysis. Learn from senior PXT partners how to uphold fairness, confidentiality, and compliance throughout the process.
• Support the execution of site(s)-level engagement, communication,andculture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site(s) reviews or team discussions.
• Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and elevate opportunities to improve tool usability or adoption.

A typical day involves balancing standard work execution with responsive employee support. You'll maintain consistent presence on the operations floor, engaging directly with hourly employees and partnering with leaders to address concerns and drive engagement initiatives. Operating under the guidance of senior team members, you'll execute core HR processes while ensuring quality service delivery.

Through data tools and HR technologies, you'll assist in tracking metrics and identifying trends, while developing your ability to build trust through personal interaction. You'll support employee engagement activities, help coordinate feedback channels, and assist in coaching and development of others. When complex issues arise, you'll seek guidance from senior team members, learning to navigate…