Software Engineer - Support & Stability Engineering

Overview

Love solving puzzles? Want to work where your technical curiosity actually matters?

We're looking for someone early in their tech career who gets a buzz from figuring out why something broke, diving into code to fix it yourself, and actually seeing your solution make a difference. If you've got SQL, API knowledge, and coding skills under your belt (uni, bootcamp, personal projects - we don't mind), and you want to build serious problem-solving chops in a SaaS business, keep reading.

Why This Role is Different

This isn't a helpdesk. You'll be working directly with major restaurant chains and food retailers (think big names, complex operations), investigating real technical problems in production systems and fixing them.

Sometimes that means troubleshooting through the UI, reproducing issues, and guiding customers to a solution. Other times it means diving into logs, writing SQL scripts to fix data problems, or reading through code to understand why something broke. The role flexes between customer-facing investigation and hands-on technical fixes - you need to be comfortable with both.

• Handle live customer incidents from initial report to resolution
• Troubleshoot issues through the application UI and guide customers through fixes
• Write SQL queries and scripts to investigate and resolve data issues in production
• Debug using logs, APIs, and monitoring tools to trace problems through the system
• Read application code to understand root causes and implement fixes where possible
• Build deep technical expertise that makes you the go-to person for complex issues

What you'll gain

Deep technical knowledge of enterprise SaaS, hands-on experience fixing real production issues, and the kind of problem-solving skills that open doors across tech. Plus, genuine growth opportunities.

We build supply chain technology that helps food businesses reduce waste and manage complex operations. We're a certified B-Corp working with household-name brands across retail and hospitality. We're fully remote and globally distributed. Our tech stack is modern, our problems are genuinely interesting, and we need people who can solve them.

Configure solutions for evolving needs - A restaurant chain is rolling out a new promotional pricing model and needs the platform configured to handle it. Data flows into our systems from dozens of sources, and you'll work out how to set up the rules, test edge cases, trace through the data flow to make sure everything calculates correctly, and get them live.

Sometimes that's UI configuration, other times you're writing SQL scripts to bulk-update data or reading through code to understand how the pricing engine works.

Adapt to external system changes - A customer's POS system has pushed a software update and now their menu data is coming through in a new format. You'll trace through the integration, work out what changed, adjust our platform's configuration or write a script to update code, test it, and get them back up and running. Data flows in from dozens of sources, and when external systems evolve, you make sure we adapt seamlessly.

Be hands-on with code and data - You'll write SQL daily to investigate issues or patch data problems. You'll read application code to understand why something broke. You'll build scripts to automate repetitive fixes. Some days are more UI troubleshooting, others are deep technical investigation - it varies.

Keep customers in the loop - You'll communicate with frustrated users who need their systems working now. That means explaining what's happening in plain English, setting realistic expectations, and following through until it's resolved. You're their lifeline when things go wrong.

Bridge support and engineering - When you do need to escalate, you'll hand over clear, well-documented findings - not just "it's broken." And when Engineering ships a fix, you'll translate the technical details into customer-friendly updates.

Build knowledge that lasts - You'll document solutions, spot patterns across tickets, create runbooks, and help the team get faster at solving common problems. Your expertise becomes the…