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Help Desk Technician
Job in
Derby, Derbyshire, DE1, England, UK
Listed on 2026-05-28
Listing for:
Back TO Work
Full Time
position Listed on 2026-05-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Duties:
* Act as the first point of contact for IT support queries via phone, email, ticketing systems or remote access tools
* Diagnose and resolve common hardware, software, and connectivity issues
* Provide troubleshooting support for desktops, laptops, mobile devices, printers and peripherals
* Support users with operating systems, email, cloud applications and basic network issues
* Log, track and manage support tickets accurately in line with service level agreements (SLAs)
CANDIDATE REQUIREMENTS
* Interest in IT, technology, or digital careers
* Great communication skills
* Basic IT knowledge or personal use of technology
* Strong attention to detail and record‑keeping skills
* Willingness to learn new technologies, systems and processes
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available
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