2nd Line Support
Job in
Derby, Derbyshire, DE1, England, UK
Listed on 2026-06-03
Listing for:
Digital Waffle
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location:
London, UK Day Rate: £125 - £200 per day (Inside IR35) Contract
Role Overview We're looking for an experienced 2nd Line Support Engineer to join a fast-paced IT support function within a large enterprise environment in London. This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You'll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities Provide 2nd line technical support across hardware, software, and end-user issues Troubleshoot and resolve Windows 10/11 operating system issues Support Microsoft 365 (O365) applications including Outlook, Teams, One Drive, SharePoint Manage user and group administration via Active Directory and Azure Active Directory (Entra ) Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues) Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting) Handle escalated incidents and ensure resolution within agreed SLA time frames Support onboarding and offboarding of users, including account setup and access provisioning Diagnose and resolve issues with laptops, desktops, and peripherals Work closely with 1st line support to resolve escalated incidents Maintain accurate ticket documentation and technical records Contribute to continuous service improvement initiatives Required Experience Proven experience in a 2nd line IT support role Strong knowledge of Windows 10/11 Excellent experience supporting Microsoft 365 (Outlook, Teams, One Drive, SharePoint) Strong working knowledge of Active Directory and Azure Active Directory (Entra ) Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies) Good understanding of Microsoft Azure fundamentals Experience troubleshooting hardware, software, and endpoint issues Experience working in an SLA-driven, ticket-based environment Basic understanding of networking (DNS, DHCP, connectivity issues)
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