Service Desk Analyst

An established and growing UK business is looking for a Service Desk Analyst to join its internal IT team based in Milton Keynes. This is an excellent opportunity for someone with IT support or service desk experience who enjoys solving problems, supporting users, and working across a varied technical environment. You will provide front-line IT support to internal users across multiple sites, supporting hardware, software, Microsoft 365, Active Directory, networking, telephony, and desktop environments.

The role offers exposure beyond a traditional helpdesk environment, including involvement in infrastructure support, cyber security initiatives, device deployment, and continuous improvement projects. RESPONSIBILITIES Provide 1st line IT support to internal users Log and manage incidents and service requests Support Windows desktops, laptops, Microsoft 365, and Active Directory Configure hardware and equipment for new starters Support networking, VPN, wireless access, and mobile devices Assist with PC and laptop imaging and deployment Maintain helpdesk documentation and processes Deliver excellent customer service across the business Support wider IT infrastructure and cyber security initiatives EXPERIENCE REQUIRED

Experience with in an IT support, helpdesk, or service desk environment Strong Windows desktop support skills Microsoft 365 / Office 365 experience Active Directory administration exposure Hardware troubleshooting and setup experience Good communication and problem-solving skills DESIRABLE SKILLS Microsoft Intune Networking support VPN support ITIL Foundation Telephony or cloud contact centre systems ERP or SQL exposure PACKAGE Salary up to £34,000 Office-based role in Milton Keynes 25 days holiday rising with service Pension contribution Health and wellbeing support Structured development opportunities Additional employee benefits and discounts This is a great opportunity to join a stable business offering long-term progression and broad technical exposure within a supportive IT environment.