Service Desk Manager – ITIL Global Software House

Service Desk Manager – ITIL Derby – Global Software House 45K

Location: East Midlands

Industry: IT

Salary: £35000 - £45000 per annum + Pension, Health, 25 days

Posted: 01/05/2015

Role Overview
Managing a busy ITIL service desk environment, you will lead a team of 20 analysts providing 1st and 2nd line support in a B2B context. You will act as the bridge between other business units and maintain strong internal relationships while also driving forward relationships with external clients. Key responsibilities include setting SLA/KPI targets, conducting customer review meetings, and ensuring a world‑class service desk.

• Do you have excellent service desk management experience?
• Have you managed teams of 15 or more?
• Can you drive change and lead from the front?

Excellent communication, time‑management, and leadership skills are essential to engage with all staff levels, inspire teams, and deliver on targets.

• Base salary: £35,000 – £45,000
• 25 days of holiday (buy & sell)
• Health/Life insurance
• Free parking
• Pension scheme

Candidates of all ages and backgrounds will be considered for this role.