IT Support Engineer

IT Support Engineer – Derby

Location: East Midlands

Industry: IT

Salary: £25,000 – £30,000 per annum plus training, pension, healthcare, flexi

Posted: 05/07/2022

IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune – Office-based role.

Role: An exciting opportunity has arisen for an IT Support Engineer/Service Desk Analyst to join the IT team during a significant change. This well‑established, award‑winning company has grown during the pandemic, opened new sites, and invested in a multi‑million‑pound technology initiative. They have an impressive history and an exciting future.

Key responsibilities:

• Act as a point of contact for phone calls and emails regarding IT and software issues and queries.
• Escalate unresolved calls to L3 and infrastructure support team.
• Maintain an Asset Database and track changes.
• Take ownership of user problems and follow up the status, communicating progress in a timely manner.
• Publish support documentation to assist staff with requests for information.
• Report to Team Lead on any issue that could significantly impact the business.

Candidate profile:

• 2+ years of IT Support Desk experience (or equivalent).
• Self‑motivated achiever who gains satisfaction from providing excellent customer service.
• Excellent communication skills and telephone manner.
• Excellent organisational and problem‑solving ability.
• Strong sense of urgency and the ability to multi‑task effectively.
• Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding.

Salary and benefits: £25,000–£30,000 pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office‑based role.

EEO statement: Candidates of all ages and backgrounds will be considered.