Digital Business Analyst – Web Platforms

Introduction

Welcome to Gallagher in Latin America — a vibrant hub of innovation, collaboration, and purpose. At Gallagher, bold ideas combine with deep expertise to create meaningful impact across Colombia, Peru, Ecuador, Chile, and Brazil. Our teams bring local knowledge and global perspective to every challenge, helping clients thrive in a complex world. More than just a job, here you’ll find a community built on trust, guided by integrity, and united by The Gallagher Way:
Whether solving problems, designing strategies, or supporting global operations, your work matters to us. Join us and be part of a region where talent, diversity, and purpose come together to shape the future.

At Gallagher, we help businesses grow, communities thrive, and people prosper. Our shared values and The Gallagher Way guide how we work, with growth and shared goals at the center. You'll join a warm, collaborative team where colleagues support one another and ideas move forward together. In this role, you'll help turn business needs into clear work for our Sitecore web platform.

You'll connect Product Owners, Digital, Content, Analytics, Design, and Development so the team can deliver digital experiences that are clear, useful, and user centered.

• Turn ideas into user stories with clear acceptance criteria that help teams build and test with confidence.
• Keep the backlog ready and support sprint planning and refinement so delivery stays focused.
• Work across Digital Experience, Web, Marketing Automation, and Analytics to make sure requirements are complete before handoff.
• Partner with Sitecore teams to define what the platform needs to do, then check that the delivered result meets the business need.
• Support user acceptance testing, close out documentation, and help hand stories over to production in a clear way.
• Help improve intake, workflow, and delivery steps so the team can keep learning and getting better.

• 3 to 6+ years of experience as a business analyst supporting a content management system.
• Experience working in Agile and Scrum teams.
• Experience writing user stories and acceptance criteria for design and development teams.
• Experience supporting Sitecore, or another marketing content management system.
• Experience managing and prioritizing a backlog.
• Experience with Jira or Azure Dev Ops.
• A clear way of working with stakeholders. You can ask good questions, align on scope, and explain decisions in simple terms.
• Familiarity with user experience, content strategy, or digital analytics.
• A collaborative, curious, and service-minded approach to problem solving.