ServiceNow Platform Support Analyst; 1st​/2nd Line

Competitive Salary | Derby - Hybrid | Permanent

We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its Service Now platform and digital transformation capabilities. As part of this growth, they are looking to appoint an Service Now Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale Service Now solutions.

Role Summary

The Service Now Platform Support Analyst is responsible for providing first and second-line support for the Service Now platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements.

The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners.

This role provides an excellent opportunity to develop into a Service Now Developer, Technical Consultant, or Platform Administrator.

Key Responsibilities

• Act as the first and s...