Functional Support Consultant; NetSuite

# Functional Support Consultant (Net Suite)#### About the Role   We are looking for a skilled and customer focused Functional Support Consultant to ensure our clients receive timely, accurate, and effective support for their Net Suite systems. You’ll own the resolution of support tickets, from simple queries through to complex bespoke issues, while keeping customers fully informed at every stage. Your purpose is to maintain client trust, maximise the value of our services, and ensure issues are resolved or escalated quickly and effectively.

This role is suited to someone with strong Net Suite knowledge, excellent communication skills, and a proactive, problem-solving approach.#### What Good Looks Like
* Tickets are updated, prioritised, and resolved within SLAs, creating a smooth and reliable customer experience
* Common issues are handled efficiently, with clear explanations that build client confidence
* Complex or bespoke queries are resolved or escalated with full context and clear next steps
* Support communications are professional, timely, and tailored to the client’s level of understanding
* Product knowledge is consistently applied and updated, especially around bespoke client implementations#### What You’ll Do  
* Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation
* Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes)
* Deliver and own 3rd line resolutions for complex bespoke configurations or system logic
* Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally
* Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps
* Maintain accurate and up-to-date records within the ticketing system
* Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence
* Contribute to internal knowledge sharing and support process enhancements
* Mentor junior colleagues, providing guidance and contributing to the development of team expertise
* Stay current with Net Suite product updates and customer specific configurations to deliver expert level support.#### About You  
* Proven experience providing ERP (Net Suite) support, solving complex problems, ideally in a client-facing role
* Strong troubleshooting and problem-solving skills across core product and bespoke implementations
* Excellent communication skills, with the ability to tailor responses for different client audiences
* Proven experience managing multiple tickets and priorities while meeting SLA targets
* Skilled at handling complex or high-impact client conversations with professionalism and empathy
* Organised, detail-oriented, and proactive in owning issues through to resolution
* Collaborative, with experience working across delivery and product teams
* Net Suite certifications (e.g.Suite Foundation, ERP Consultant) are desirable#### Why Join Us   As a Support Consultant, you’ll play a key role in ensuring our customers get the very best from their Net Suite systems. You’ll be part of a collaborative, award-winning consultancy where innovation is encouraged, knowledge is shared, and your expertise directly impacts client success.#### About No Blue2

We’re recognised as the EMEA Net Suite Solution Provider Partner of the Year 2026, for the second consecutive year, delivering powerful ERP solutions that drive visibility, agility, and long-term success. Our consultants work closely with clients to tailor Net Suite to their evolving needs. We’ve also developed our own IP – Task Suite - which includes tools like Task Collect and Task Analytics, designed to solve…