Technical Support Specialist
Job in
Derby, Derbyshire, DE1, England, UK
Listed on 2026-09-12
Listing for:
Fortray Global Service Limited
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Overview
HR l Senior Technical Recruiter | Talent Acquisition | Recruitment | Talent Acquisition | Headhunter Staffing | Sourcing
Fortray Global is looking for a desktop or EUC L1 Engineer in Ireland with English B2 proficiency. Our client is a local Irish company, so the candidate must have work authorization in Ireland or a stable visa valid for at least two years. Contract type B2B.
Position Title: Deskside Technician – End User Computing
Responsibilities- Provide onsite support to Authorized Users with operational and technical support, and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to identify potential incidents or problems and prevent recurrence
- Support Authorized Users in connecting to corporate networks and assist with accessing LAN, WAN, printers, and file services
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printer and scanner connectivity, including IP addressing and TCP/IP configuration
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, displays, video systems, docking stations, printers, scanners, wireless networking, etc.
- Create, change and remove printer configurations and queues according to SLAs
- Provide on-site hardware support for general troubleshooting of end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements and coordinate with sales, operations, and branch office personnel
- Utilize problem management database and systems to track and report on customer calls and requests
- Communicate technical information to both technical and non-technical colleagues and customers
- Deskside support services as required
- Experience:
Requires 3 to 5 years of related work experience - Sound knowledge of imaging tools (Ghost, MDT)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows 7/10
- Deploying Windows 7/10 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 7/10
- Configuring backup and recovery options
- Mid-Senior level
- Full-time
- Information Technology
- IT Services and IT Consulting
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