ITSM Developer

The Group ITSM & Automation team are part of Claranet’s Group function and are responsible for the development, maintenance / support and documentation of new and existing functionality related to automation of tasks or configuration items and integrations with other Claranet systems.

The successful applicant would show pride and passion for their work and who is willing to learn and use relevant technologies to provide the best possible solutions to our internal customers.

• Design, configure and implement Service Now based applications to support business processes that meet business requirements:
• Review and provide requirements with Business Analysts and/or end-users
• Contribute to technical designs and implementation plans in conjunction with other team members
• Follow agreed implementation plans and timelines to deliver required functionality
• Create interfaces to work with other internal and external systems using Web services and other technologies
• Work effectively and constructively as part of the Service Now Automation and Integration team and other virtual teams as needed
• Provide technical input on the capabilities of the Service Now platform and insights on the preferred/best practice way to implement solutions and appropriate trade-offs
• Workflow development
• CI class creation and/or modification of existing classes and relationships
• Use of automation to populate CMDB

• Service Now development experience (2 year minimum)
• General Development Experience
• Service Now Admin Certification
• Experience in the development of REST / SOAP web services in Service Now
• Scripting experience in NodeJS
• ITIL or experience in IT operations
• Knowledge of Configuration Management Databases
• Experience working in an Agile development environment