Digital Operations Manager, IT Manager

This range is provided by Experis UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Experis UK

Job Title: Digital Operations Manager / IT Manager / IT Operations Support Manager

Location: London

Department: Digital Operations

Company Overview:

We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.

As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross‑functional teams, and ensuring our digital operations meet the highest standards.

• Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End‑to‑End QA Specialist.
• Allocate resources efficiently to ensure timely and successful project delivery.
• Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.

• Oversee the daily operations of digital systems, applications, and infrastructure.
• Ensure high availability and performance of all IT services and applications.
• Implement and maintain monitoring systems to proactively identify and resolve issues.

• Manage application support activities to ensure the prompt resolution of incidents and service requests.
• Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
• Ensure all applications are updated, patched, and maintained in line with best practices.

• Oversee the planning, execution, and delivery of technical projects.
• Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
• Facilitate communication and collaboration between project teams and stakeholders.

• Ensure the implementation and adherence to cyber security policies and procedures.
• Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
• Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.

• Oversee the end‑to‑end quality assurance process for all digital products and services.
• Work with the End‑to‑End QA Specialist to develop comprehensive test plans and ensure thorough testing.
• Ensure quality assurance processes are followed to maintain high standards.

• Develop and implement strategies to enhance digital operations and IT service delivery.
• Identify opportunities for process optimisation and efficiency gains.

• Act as the primary point of contact for all digital operations‑related matters.
• Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
• Facilitate effective communication between IT teams and business units.

• Manage and resolve high‑priority incidents and critical issues.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.
• Develop and maintain incident response plans and procedures.

• Proven experience as a Digital Operations…