IT Support Technician
Job in
Derby, Derbyshire, DE1, England, UK
Listed on 2026-09-22
Listing for:
Syntax Consultancy Ltd
Full Time, Part Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Desktop Support
Job Description & How to Apply Below
Derby (Hybrid)
Permanent
£26,000 - £28,000 (DOE)
IT Support Technician needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September / October 2026.
Hybrid Working – working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).
Benefits include: £26-28k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career Development:
Providing 1st / 2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents.
Providing IT support across a range of customer IT environments including:
Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.
Key supported technologies include:
Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation.
Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments.
Advantageous
Skills:
VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
IT qualifications advantageous:
CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar).
Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
Full UK Driving Licence preferred
Additional Information / Benefits
£26-28k (DOE)
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