IT Support Technician

IT Support Technician Derby (Hybrid) Permanent £26,000 - £28,000 (DOE) IT Support Technician needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting  fixes. A chance to join an established IT Managed Services business with a proven track record spanning 20 years. Start ideally September / October 2026. Hybrid Working - working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).

Benefits include: £26-28k Salary (DOE)  22 Days Holiday (plus BHs)  day off on your Birthday  Hybrid Working  Pension  Health Care  Training & Career Development:
Providing 1st / 2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets  escalating complex IT incidents. Providing IT support across a range of customer IT environments including:
Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security. Key supported technologies include:
Windows Server , Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra. Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system  writing clear IT documentation. Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations  printer deployments. Advantageous

Skills:

VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous:
CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred.