People Operations Specialist

About Phorest

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion‑dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals to help us grow Phorest faster.

We’re hiring a People Operations Specialist who will be primarily responsible for:

• Shaping how technology (people systems, automation, and AI) can enable our People team in partnership with the Head of People Operations,
• Own and run the People team tech stack (including HiBob)
• Design and enhance people processes
• Manage our Compensation structures
• Manage our global Benefits offering and providers
• Help to deepen analytics‑enabled People Partnering

This is an individual contributor role and is at the centre of building a technology‑enabled, data‑informed function that supports the business in a practical, meaningful way. It will include scoping challenges, vendor research, selection, and potentially implementation, as well as learning to build AI solutions using tools already available to us.

You’ll own the management of our people tech stack, which currently includes HiBob but is about to expand with an additional focus on how AI can enable the People Team. You will lead People Operations improvements across the employee lifecycle, and drive automation and self‑service with end users across the organisation.

This is a hands‑on role with real ownership for someone who loves building, technology, thinks in systems, is excited about solving problems, and working with a fantastic, forward‑thinking People Team. You’ll improve how things work today while building strong foundations for scale, and help us move from more manual operations to a more scalable way of working.

• Own our HRIS (HiBob) end‑to‑end and lead ongoing improvements, integrations, and data quality
• Lead HR systems implementation, optimisation, and audits with support from the Head of People Operations
• Drive automation across People processes and explore how AI and tools can improve efficiency and employee experience

• Design and improve scalable, globally relevant People processes
• Reduce friction and manual work, while keeping things simple and easy to use

• Own People data integrity and governance
• Build and maintain clear, useful reporting and dashboards for leadership (or build a tool to do this!)

• Support and improve compensation cycles and structures
• Own global benefits management, including providers and renewals

• Reduce reliance on manual work and ad‑hoc requests
• Improve how employee and manager queries are handled, with a focus on self‑service and access to information

• 5+ years of experience in People Ops, HR Ops, HR Systems, or a similar role
• Strong experience owning and improving an HRIS (HiBob or similar), with a solid understanding of configuration
• Experience building scalable People processes in a growing, multi‑region environment
• Comfortable working with People data, reporting, and metrics
• Experience supporting compensation and benefits operations
• Think in systems and naturally look for ways to simplify and improve how things work
• Curious about AI and new technologies, and proactive in testing, learning, and applying them
• Proactive, positive, and solution‑focused, with a strong sense of ownership
• Enjoy working in a collaborative team and are comfortable working independently when needed
• Flexible and adaptable, with the ability to bring clarity to ambiguity and think creatively
• Able to balance attention to detail with the bigger picture
• Build a strong…