Digital Transformation Analyst - Placement

START WITH WHAT CHALLENGES YOU.

At Alphabet, we are passionate about delivering exceptional customer experiences and innovative mobility solutions. Our Commercial Sales teams support our customers throughout their vehicle quote-to-order journey, combining expert guidance with a seamless and customer‑centric experience.

As part of our digital transformation journey, we continue to invest in Alphabet Motion – our market‑leading customer platform that enables customers to quote, configure and order vehicles with ease. Through enhanced self‑service capabilities, personalised offers and improved vehicle information, Alphabet Motion empowers customers to make informed decisions while allowing our teams to focus on value‑added customer interactions.

BMW Financial Services, Farnborough
- Digital Transformation Analyst
- Placement (July 2027)

We are looking for a motivated and enthusiastic undergraduate to join our team as a Digital Transformation Analyst Intern for the 2027/2028 placement year.

This placement offers the opportunity to gain hands‑on experience across sales operations, digital transformation and process improvement, working closely with Commercial Sales teams, IT developers and Process Specialists to deliver meaningful improvements for customers and colleagues alike.

This role provides valuable exposure to digital transformation, agile project delivery, process optimisation, stakeholder engagement, and continuous improvement within one of the UK's leading fleet and mobility providers.

What awaits you?

• Develop a strong understanding of Alphabet Motion and how digital technology enhances the customer experience.
• Work alongside IT Development teams within an Agile environment, supporting the delivery of system enhancements through three‑week sprint cycles.
• Represent the voice of the customer throughout system development and improvement activities.
• Coordinate user acceptance testing (UAT), release testing and regression testing, including creating and executing detailed test scripts.
• Support the delivery of seamless customer journeys by identifying opportunities to improve processes, simplify workflows and eliminate manual workarounds.
• Partner with Commercial Process Specialists on a variety of improvement projects aimed at increasing efficiency, reducing costs and enhancing service delivery.
• Gain exposure to stakeholder management, business analysis, continuous improvement and digital transformation initiatives.

What should you bring along?

• Studying towards a 2:2 Bachelor’s degree in a relevant discipline
• Strong written and verbal communication skills with the ability to build positive working relationships.
• Excellent organisational skills and high attention to detail.
• Ability to manage multiple priorities, solve problems and adapt to changing requirements.
• A proactive, customer‑focused mindset with a passion for continuous improvement.
• Strong team player with excellent interpersonal skills.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Outlook.
• Knowledge of Agile methodologies would be advantageous but is not essential.

What can you look forward to?

• Great Pay –A competitive annual salary, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance
  – Enjoy a supportive working environment that promotes wellbeing, flexibility and sustainable success.
• Exciting Additional Benefits –You will have the opportunity to enjoy other employee benefits, a subsidised on‑site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

This placement provides a unique opportunity to contribute to real business projects while developing skills in customer…