SAP Account Manager

As an Account Manager, you will be the trusted advisor and primary point of contact for a portfolio of SAP customers – from organisations planning or delivering an S/4

HANA transformation, through to customers we support on an ongoing basis through Application Management Services (AMS). You will build strong stakeholder relationships, ensure customers realise value from their SAP investment and our services, identify growth opportunities and work closely with our delivery teams to achieve exceptional outcomes.

This is an excellent opportunity for someone who combines relationship management and commercial awareness with a credible understanding of SAP S/4

HANA (Public and Private Cloud), S/4

HANA migrations and AMS delivery – while taking a technology-agnostic view of each customer’s wider needs, helping them succeed across the full lifecycle and contributing to business growth.

delaware is a global consultancy that partners with leading technology providers such as SAP to which we are a Platinum Partner, and Microsoft, as well as many others, to deliver advanced digital solutions. We develop, innovate and implement technology transformations guiding our clients towards an intelligent future.

Everyone at delaware is a steward of the business. We are building for the future and for those that succeed us, and we take responsibility for our relationship with the social and ecological environment.

• Act as the primary point of contact for assigned customer accounts.
• Build trusted relationships with stakeholders across all levels of the customer organisation.
• Understand customer priorities, challenges and strategic objectives, including their SAP landscape, S/4
  
  HANA roadmap and transformation timelines.
• Maintain regular engagement through review meetings, business discussions and proactive communication.
• Protect and grow revenue within your account portfolio, including recurring AMS and managed-service contracts.
• Identify opportunities to expand our services across S/4
  
  HANA implementation, migration, optimisation, AMS and adjacent SAP solutions.
• Look beyond SAP to spot wider opportunities within your accounts – such as Microsoft, Salesforce, data and integration and AI delivery and adoption – where they add value for the customer.
• Lead AMS renewal discussions and support commercial negotiations for both projects and services.
• Develop and maintain strategic account plans aligned to each customer’s SAP roadmap.
• Position the transition from transformation programme to AMS early, ensuring continuity and value for customers beyond go-live.
• Ensure customers achieve measurable value from their SAP investment and our services, from programme delivery through to post-go-live support.
• Monitor customer satisfaction, engagement and overall account health.
• Lead Quarterly Business Reviews, AMS service reviews and executive-level S/4
  
  HANA roadmap discussions.
• Manage issues proactively and coordinate effective resolutions when required.

• Represent the customer’s interests internally.
• Work closely with SAP and non-SAP delivery, solution architecture, AMS and leadership teams to ensure alignment.
• Coordinate resources to address risks, opportunities and customer requirements.
• Build strong partnerships that deliver successful outcomes for customers and the business.

• Monitor…