Customer Technical Advisor

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Join our dynamic Go-To-Market team as a Customer Technology Advisor, where you will be at the forefront of revolutionizing enterprise technology solutions with AI at the core. Working closely alongside Kyndryl Consult Partners and customer partners, you will leverage your deep solution expertise to drive targeted opportunities, deliver high-impact demos, and exceed customer expectations.

In this pivotal role, you will serve as a trusted advisor and visionary, establishing our authority in the industry through compelling technical storytelling and consultative selling. You will have a unique opportunity to shape how our consulting practice operates today and evolves for the future.

• Lead the Pre-Sales Process: Coordinate end-to-end pre-sales activities, ensuring solution quality, compliance verification, and adherence to Kyndryl best practices.
• Support Cross-Functional
  
  Activities:
  
  Partner with Sales, Pre-Sales, and Delivery teams to support Consulting, Advisory, and Architecture initiatives alongside Customer Partners.
• Architect Enterprise Solutions: Identify complex business and technical requirements, leveraging Kyndryl's capabilities to generate winning, profitable, cross-practice solutions.
• Drive Strategic
  
  Collaboration:
  
  Collaborate with internal and external stakeholders to produce winning proposals and co-create optimal technical solutions.
• Articulate Technical Value: Convey the benefits of Kyndryl's capability portfolio to customer stakeholders through clear, articulate communication tailored to their unique business needs.
• Nurture Alliance Partnerships: Actively build and cultivate relationships with external alliance partners to co-create high-value joint offerings.
• Deliver Compelling Demonstrations: Develop and present impactful proof-of-concepts, prototypes, and demonstrations that showcase tangible value to clients.
• Demonstrate Domain Authority: Leverage external certifications and end-to-end expertise across application services and subdomains to establish technical credibility.

Becoming a Customer Technology Advisor at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas, or move vertically into senior leadership or specialized domain roles. There are many different types and flavors of roles at Kyndryl, so everyone can find the opportunity that suits them best.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• Deep domain knowledge of application services offerings and enterprise technical solutions.
• Proven ability to translate complex technical application knowledge into actionable customer insights and winning solutions.
• Demonstrated track record in consultative selling…