Road Logistics Cross Border Specialist

Job description:

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will support the successful day-to-day operation of the Amazon account, ensuring customer expectations, service levels, and operational KPIs are consistently achieved. The role is responsible for managing transport activities, resolving operational issues, supporting team performance, and maintaining excellent communication with customers, partners, and internal stakeholders How you create impact Process customer orders accurately and efficiently, ensuring all collection and delivery requirements are met.

Liaise with transport providers, warehouses, customers, and internal departments to resolve operational issues promptly. Respond to customer and operational escalations within one hour and ensure issues are managed through to resolution. Support team members by providing holiday and sickness cover across operational functions. Communicate delays, service failures, and exceptions in a timely and professional manner. Support the Service Manager with operational challenges, customer queries, and service improvement initiatives.

Support cost control measures while maintaining agreed customer service standards. Ensure operational decisions consider both customer satisfaction and commercial impact Profile description:
What we would like you to bring Ability to prioritise workload and work effectively under pressure. Strong problem-solving and decision-making capabilities. Excellent communication and stakeholder management skills. High level of accuracy and strong attention to detail. Competent in Microsoft Office, particularly Excel. What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.

You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working.

Please ask about alternative patterns of work anced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation